Privacy Policy

1. Information we collect

Our forms do not store anything on this website. When you submit one, your details are sent to us by email through our email provider.

• Booking form: name, email address, phone or WhatsApp number (optional), chosen package, lesson or activity, dates, number of guests, surf level and any notes you add.
• Contact form: name, email address, phone or WhatsApp number (optional), subject and message.
• Messages: whatever you send us by email, WhatsApp or social media.
• Technical data: our hosting and security providers process your IP address, browser type, device details and requested pages to deliver the website and protect it from abuse. This website does not use analytics or advertising trackers.

2. How we use your information

• Managing bookings: reserving accommodation, allocating surf coaches and guides, preparing surf gear and arranging airport transfers.
• Guest communication: answering questions, confirming dates and sending updates by email or WhatsApp.
• Safety and camp management: matching sessions to your experience, managing group sizes and addressing safety needs.
• Legal compliance: meeting Moroccan requirements for registering guests in tourist accommodation.
• Website operation: keeping the website secure and working properly.

3. Legal bases

For visitors covered by the EU or UK GDPR or by Moroccan Law No. 09-08, we rely on:

• Contract: processing needed to prepare and carry out your booking.
• Legitimate interests: running our operations, answering enquiries and protecting our website.
• Legal obligation: keeping accounting, tax and tourist accommodation records.
• Consent: where you have agreed to a specific use. You can withdraw consent at any time.

4. WhatsApp

If you give us your WhatsApp number or message us there, we may reply on WhatsApp about your enquiry or trip. WhatsApp’s own terms and privacy policy apply to those conversations. We never sell or rent your phone number.

5. Sharing your information

We never sell your personal data. We only share it where needed with:

• Our team: staff, surf coaches and drivers who need your name, dates and package to organise your stay.
• Service providers: companies that provide our website hosting, security and email.
• Authorities: Moroccan tourism or security authorities where lodging registration law requires it.

6. International transfers

Our surf camp and team are based in Morocco. If you contact us from another country, your data is transferred to Morocco and handled by our team there. Our service providers may also process data in other countries. We take appropriate steps to keep your data secure wherever it is handled.

7. How long we keep data

• Booking and financial records: for the period required by Moroccan tax and hospitality rules, typically 5 to 10 years.
• Enquiries that do not lead to a booking: up to 12 months, then deleted or anonymised.
• Technical logs: only as long as needed for security and operation.

8. Cookies

See our Cookie Policy for details of the cookies used on this website.

9. Your rights

Depending on where you live, you may have the right to:

• Access a copy of the personal data we hold about you.
• Have inaccurate or incomplete data corrected.
• Have your data deleted, subject to legal obligations.
• Restrict or object to certain processing.
• Receive your data in a portable format.
• Complain to your data protection authority. In Morocco this is the CNDP; in the EU or UK, the authority where you live.

10. Security

This website is served over encrypted HTTPS connections, and we use reasonable technical and organisational measures to protect your data. No system is completely secure, and ordinary email is not end-to-end encrypted, so please do not send us payment card details by email.

11. Other websites

This website links to third-party services such as WhatsApp, Google Maps and social networks. Their own privacy policies apply when you use them.

12. Changes to this policy

We may update this policy from time to time. Changes are published on this page with a new date at the top.

13. Contact us

For questions or requests about your personal data, contact the data controller:

• Moroccosmos Surf Camp, Hay Zakoumi, Tamraght 80752, Souss-Massa, Morocco
• Email: Moroccosmos01@gmail.com
• Phone / WhatsApp: +212 673-387226